Regulations

Regulations

PURCHASE AGREEMENT

1. General provisions

The Terms apply to all purchases made in the online store petplanet.lv of SIA "FERAMAGUS", hereinafter - the Seller. By placing an order, the Buyer of the goods confirms that he fully agrees with the terms of the Seller's purchase agreement and undertakes to comply with them.

2. Execution of the order

2.1. Actions to be performed in order to realize the order of goods in the petplanet.lv online store:

The buyer chooses the product.

The buyer marks the quantity by choosing the weight of the item where possible

The buyer presses the "Add to cart" button. Changes can be made to the shopping cart if the Buyer has changed or chosen another product from the Seller's offer.

When the selection is complete, the Buyer presses the "Place order" button and follows the instructions below.

The buyer indicates the method of receipt of the goods. The following delivery methods are available:

receive the selected product in the Seller's stores in Riga, Jelgava or Talsi (see the list of stores and opening hours in the section "Stores")

to receive at the chosen Omniva parcel terminal throughout the territory of Latvia

to receive by courier throughout the territory of Latvia (delivery schedule is indicated in the section "Delivery"; type of payment:

payment by card

payment by transfer

The buyer provides his contact information.

Read and confirm that you agree to the terms of the Purchase Agreement and click the "Place Order" button.

The Seller receives the Buyer's order. In the e-mail specified by the buyer.

Within 1 working day after order confirmation, the Buyer receives an e-mail with information about the order, which includes the selected product and its price, as well as the delivery method and delivery price;

If the Buyer has chosen

as a method of payment by Bank transfer, the Buyer pays the invoice by transferring the amount indicated in the invoice to the Seller's bank account. After receiving the payment, the Seller notifies the Buyer about the delivery of the goods by sending a letter to the e-mail specified by the Buyer.

3. Payment procedure, order execution term, delivery and receipt

3.1. All prices in petplanet.lv online store are presented in Euro (EUR) with value added tax. The price of the product does not include the cost of delivery of the product.

3.2. The prices indicated for the product may be changed at the Seller's discretion without prior notice to buyers. The price of an ordered but unpaid product is valid for 5 working days.

3.3. The fee for delivery of the order in the territory of Latvia, if the order amount is less than 30.00 EUR, is set at 5.00 EUR.

3.4. The fee for the delivery of the order is added to the total amount of the goods in the invoice.

3.5. Free delivery applies to orders larger than 50.00 EUR or to any order that the Buyer chooses to receive in the Seller's stores in Riga, Jelgava or Talsi (see the list of stores and opening hours in the section "Stores")

3.6. If the Customer has chosen to receive the product at the address of his choice, then the product is delivered within 1 to 3 working days from the moment when the Buyer has placed the order, paying for the product.


4. Order cancellation, product / service cancellation and purchase refund procedure.

4.1. The Buyer has the right to make claims regarding the conformity of the goods to the contract within 14 (fourteen) days from the moment of receipt of the goods by sending a written application to the e-mail info @ feramaguslv.

4.2. The buyer can exercise the right of withdrawal within 14 calendar days from the date of receipt of the goods by sending a written application to info@feramagus.lv. The Buyer undertakes to send the complete set back to the Seller at the address Egļu iela 4, Talsi, LV-3201 within 7 calendar days after the submission of the refusal. In case of refusal, we invite the Buyer to return the product in undamaged and unopened original packaging.

4.3. The Seller reviews the Buyer's application for cancellation of the purchase, receives the returned goods. If the Product is unopened and has not been used / damaged, the Seller will refund the value of the Product to the Buyer within 30 days. The amount is returned to the customer's payment account from which the payment was made.

4.4. The Buyer agrees that the Seller has the right to make claims and receive compensation if the Buyer, exercising the right of withdrawal, is not careful to treat the returned goods with due care.

5. Final provisions.

5.1. The buyer confirms his agreement to the terms of the purchase agreement by checking the box "I agree to the terms and conditions" before placing the order.

5.1.1 The Buyer confirms his consent to receive news and shares from SIA "FERAMAGUS" by making a note in the field "I agree to the terms and conditions"

5.2. The buyer has the right to print the contract before placing the order and save it in printed form or by downloading it to his computer and store it electronically.

5.3. The relations between the Buyer and the Seller, which are not stipulated in this agreement, are regulated by the legal acts of the Republic of Latvia.

5.4. The Agreement enters into force at the time of its approval by the Buyer and is valid until the parties' obligations are fully fulfilled.

5.5. Disputes regarding the performance of the contract are resolved through negotiations. All disputes, disagreements and claims arising out of or affecting this Agreement, which are not settled by negotiation between the Parties, will be settled in court in accordance with the laws of the Republic of Latvia.

PURCHASE AGREEMENT

Terms of purchase

In order to exclude disagreements during the conclusion of the purchase agreement, please get acquainted with and accept the attached SIA "FERAMAGUS", reg.No. 41203056332 (hereinafter - petplanet.lv) terms of purchase of the offered goods.


1. As the sale of goods offered by petplanet.lv takes place through an offer posted on the Internet, in accordance with Article 10 of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in such a case a distance contract is concluded between the buyer and seller.

2. petplanet.lv all product prices are indicated, including Value Added Tax 21%. The cost of the goods delivery service is not included in the indicated price of the goods.

3. The indicated prices are valid only when ordering goods online or by phone.

4. You can pay for the ordered product and the selected delivery service using one of the Internet banks (Swedbank, Citadele, SEB), as well as with an online payment card.

5. When placing an order, it is necessary to indicate the e-mail address so that the customer can be sent instructions, invoice, etc. required documentation.

6. When ordering a product, we offer to choose one of four ways to receive orders:
- free of charge - the ordered product is received in one of the 4 petplanet.lv stores;
- economic delivery - the ordered product is received at the Omniva parcel terminal at one of the largest shopping centers in Latvia
- courier delivery - the courier company delivers the ordered product to the specified address.
In all cases, the delivery time of the product is agreed separately by confirming the order by phone.


7. Before using the purchased product, please read the product instructions carefully and use the product only in accordance with the manufacturer's instructions, in accordance with the product's characteristics and intended use.

8. If you have considered and decided to refuse the purchase, the Consumer Rights Protection Law of the Republic of Latvia (CPC) and the regulatory Regulations of the Cabinet of Ministers No. 255 "Regulations on Distance Contracts" (Cabinet Regulation No. 255) stipulate that the buyer has the right to withdraw from the contract 14 within calendar days and return the product purchased in the online store to the seller. Article 12 (6) of the PTAL provides that, in the case of a distance contract, "the consumer shall be responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal". Please keep the original packaging of the product, so that the product would not be mechanically damaged externally when exercising the right of withdrawal. petplanet.lvv reserves the right to refuse to accept a product that is damaged, not in full set, incl. if the packaging of the animal food is open. To agree on the return of the product, please fill in the Withdrawal Form and contact us by e-mail: info@petplanet.lv or by phone: +371 20110009, indicating the order number and date.

9. If the product has technical problems during the use of the product, the service of the product will be performed in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia (PTAL). The service time of the product is indicated in its description. When making a purchase, an electronic invoice is issued to the buyer together with the product, which contains information about the service of the specific product. The bill of lading is prepared electronically and is valid without a signature. It is forbidden to make any changes, delete or overwrite the data indicated in the purchase documents - in this case, the service documents will be declared invalid.

10. Complaints received regarding the quality of goods will be resolved in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in accordance with the requirements of the Cabinet Regulation No. 631 “Procedures for Regulation No.631).

11. We remind you that the provisions of the PTAL do not apply to cases when the product is purchased by legal entities.

12. Pursuant to the legal norms of the Republic of Latvia, SIA KILA shall retain the purchase agreements concluded with the buyers in the amount necessary for keeping the accounts.

13. Marketing activities:

13.1. petplanet.lv is free to initiate various marketing activities, incl. loyalty programs.

13.2. In some cases, petplanet.lv may grant discounts to its customers.

13.3. petplanet.lv has the right to change the petplanet.lv discount amount without notice.

13.4. When registering or making purchases in the online store petplanet.lv, you apply for news to your e-mail and sms from petplanet.lv

14. Privacy

14.1. All Buyer's personal data and personal identification codes entered in the Internet Store and / or transferred to the Company are protected in accordance with the laws and regulations of the Republic of Latvia.

14.2. By registering in the Online Store and / or using the Online Store and / or applying for a customer card, the Buyer consents to the Company processing the respective Buyer's personal data and personal identification codes within the meaning of the Personal Data Protection Law.
14.3. The controller of the processing of buyers' personal data and personal identification codes is the Company.
14.4. The purpose of processing buyers' personal data and personal identification codes - informing about current events, placing orders, selling and delivering goods.
14.5. The Company has the right to inform the Buyers (including the Customer's card users) via e-mail and text messages about various news related to the Internet Store and the Company.

14.6. The buyer has the right to add, correct or delete the data provided about himself in the Internet store.
14.7. By registering in the Online Store and / or using the Online Store, the Buyer confirms that he is informed and agrees to the transfer of his personal data to the personal data operator who provides services on behalf of the Company (eg Supplier of goods and courier).

15. The online store petplanet.lv reserves the right not to service the order if the online store fails to contact the customer by his phone number or e-mail.
The Buyer has the right to refuse to receive notifications at any time by sending information about it to the Company by e-mail info@petplanet.lv.

RIGHT OF WITHDRAWAL


1. By concluding a distance contract, i. When making a purchase in the online store petplenet.lv, you can exercise the right of withdrawal and unilaterally withdraw from the contract. The Law of the Republic of Latvia “Consumer Rights Protection Law” and the regulatory Regulations of the Cabinet of Ministers No. 207 “Regulations on Distance Contracts” stipulate that the buyer has the right to withdraw from the contract within 14 calendar days and return the product purchased in the online store to the seller.

2. Section 12 (6) of the Consumer Protection Law stipulates that when refusing a purchase in the case of a distance contract, "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". Please keep the original packaging of the product. petplenet.lv reserves the right to charge a compensation fee or refuse to accept a product that is damaged, not in full set or otherwise has lost its original appearance, incl. if the packaging of the animal food is open.

3. You have the right to test the product during the exercise of the right of withdrawal to make sure that it meets your needs and wishes. During the term of exercising the right of withdrawal, you have the right to use the product to the extent necessary for the inspection of the product (as much as it could be done before purchasing the product in a regular store).


4. By exercising the right of withdrawal, you are responsible for the use of the product in excess of the product for inspection purposes, for the use of the product during the period of exercise of the right of withdrawal incompatible with the principle of good faith, and for the value, quality and safety of the product.

5. To agree on the return of the product, please fill in and send us the Withdrawal Form.

6. You are obliged to return the product to the seller within 14 days of sending the withdrawal form.

7. If you exercise the right of withdrawal and it is not related to the non-compliance of the relevant product or service with the terms of the contract, then you are obliged to cover the costs related to the return of the product.

8. If you exercise the right of withdrawal, the online store petplenet.lv is obliged to refund all your contributions to you as soon as possible, but not later than within 14 calendar days from the day when you have sent a written withdrawal. The online store petplenet.lv refunds money only to the bank account indicated in the withdrawal form.

9. Complaints received regarding the quality of the product from January 1, 2016 will be resolved in accordance with the norms of the Law of the Republic of Latvia “Consumer Rights Protection Law” (Amendments to the Consumer Rights Protection Law - effective from 01.01.2016), Consumer Out-of-Court Dispute Resolution Law 09.07.2015).

10. In order to exercise the right of withdrawal, please inform SIA “FERAMAGUS”, address Egļu iela 4, Talsi, LV-3201 tel. +371 20111009, e-mail: info@petplenet.lv about the decision to cancel the distance contract.

11. You can obtain more detailed information on consumer rights and the procedure for applying for and reviewing a consumer's claim for a product or service that does not comply with the terms of the contract here, or at this link: http://www.ptac.gov.lv/

DELIVERY

FREE delivery to Petplanet.lv stores in Latvia.

Store addresses

Talsi

Riga

Riga

Jelgava

Product payment method - prepayment (internet bank or payment card);

Maximum weight of the product - without restrictions;

Product size - no restrictions;

The product must be removed within 7 days after the Petplanet.lv consultant has informed you (by phone or e-mail) that your order is ready for delivery in the store of your choice.

ECONOMIC DELIVERY OF OMNIVA

Delivery to 86 Omniva parcel terminals throughout Latvia

Product payment method - prepayment (internet bank or payment card);

Maximum weight of the product - 30 kg;

Product size limits (Width x Length x Height) - Large cabinet: 38 x 64 x 41cm; Medium locker: 38 x 64 x 19cm; Small locker: 38 x 64 x 8cm;

When the ordered product is delivered to the specified Omniva receiving point, you will receive an SMS with a code to remove the package, which must be entered into the parcel terminal. The order must be removed within 6 days.

Order amount - no limit

Delivery price - depending on the weight of the goods

DELIVERY BY COURIER

Door-to-door delivery to any place in Latvia.

Delivery is suitable if you want to receive the product at home.

Delivery of the goods will take place 1-2 working days after the customer consultant has informed you (by phone or e-mail) that your order has been prepared.

Product payment method - prepayment (prepayment invoice);

Maximum weight of the product - without restrictions;

Product size - no restrictions;

Before accepting and signing the product, visually evaluate the outer packaging of the product in the presence of the courier!

Order amount - no limit

Delivery price - depending on the weight of the goods

 

Seller's details.

SIA FERAMAGUS

VAT reg. No. LV41203056332

Address: 9. Maija Street 5, Talsi, LV-3201

Phone: 6 + 371 20111009

e-mail: info@feramagus.lv

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